Versand
Shipping Locations
We offer worldwide shipping from our fulfillment centers located in Germany, the United Kingdom, and the United States. Whenever possible, orders are dispatched from the warehouse nearest to your delivery address to ensure quicker delivery times.
Shipping Carriers
We partner with reliable shipping carriers to ensure your order arrives safely and efficiently. The carrier used depends on the destination country:
- Germany: DHL, Hermes, DPD
- United Kingdom: Royal Mail, Evri, DPD, DHL
- United States: UPS, FedEx, DHL Express, USPS
- International Destinations: Local or international carriers available at checkout
Estimated Delivery Times
Estimated shipping times are displayed during the checkout process based on your location and the selected shipping method.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Please note that during busy periods such as holidays, sales, or promotions, processing times may be slightly extended.
Shipping Costs
Shipping fees are calculated at checkout depending on the destination and the total weight of the order. Occasionally, we may offer free shipping promotions, which will be clearly indicated on the product page or during checkout.
Order Tracking
After your order has been shipped, you will receive a tracking number via email. This tracking number allows you to monitor your shipment and check its delivery status at any time.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country. These fees are determined by your local customs authority and are the responsibility of the customer.
Lost or Damaged Shipments
We carefully package every order to prevent damage during transit. If your package arrives damaged or is lost during shipping, please contact our support team within 7 days of delivery so we can assist you and coordinate with the shipping carrier to resolve the issue as quickly as possible.